Human or artificial intelligence? It’s all a matter of trust

By Paul Beeston 2024-10-01T06:00:00

The use of AI ought to help make the public procurement process ‘quicker, simpler and more transparent’, but don’t underestimate the continued importance of human empathy, says RLB’s Paul Beeston

David Bucknall, RLB’s late former chair, was passionate about his profession. He liked to look ahead, and he loved to innovate.

He challenged his peers and colleagues across the industry with the mantra that our profession was endangered and needed to reinvent itself to stay relevant. Bucknall saw this as a huge opportunity, rather than something to be downbeat about. Resistance to change is what frustrated him.

Near the start of my career, the sentiment seemed strange. How could the profession that I had only just joined and worked so hard for be endangered?

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